Refund policy

Skincare only tells you the truth after a few weeks. A return window that requires an unopened box isn't a return window.

The policy

If you don't like how it works, tell us within 60 days of delivery and we'll refund you in full. Use it, twist it all the way up, decide it's not for you — that's what the window is for.

Why we don't ask for it back. Return shipping on a $24 stick costs more than the stick. Keep it, pass it to a friend, or bin it. We'd rather spend that money on making the product better.

How to start

Step 1	Email hello@prettycoded.com with your order number.
Step 2	Tell us briefly what didn't work. One line is enough — it's how we learn, not a hurdle.
Step 3	We approve it, usually the same day.

Getting your money

Refunds go back to the original payment method within five to ten business days of approval. Your bank sets the exact timing, not us. Original shipping cost is refunded too if it was your only order that day.

Bought on TikTok Shop or Amazon

Those orders are returned through that platform, under its own policy and timeline. We can't refund an order we didn't take payment for. If the platform's window has closed and you're within our 60 days, write to us anyway and we'll work it out.

Exceptions

• Gift cards, if we ever sell them, are non-refundable.
• Repeated refunds on repeated orders may be declined — this is a return policy, not a subscription to free product.
• If a product caused a reaction, use the reaction report instead. The refund is automatic there and the window doesn't apply.